A couple of excerpts:
[E]verywhere you turn someone is measuring something or surveying something or requiring the reporting of metrics. Patients are flooded with satisfaction surveys, doctors are inundated with pay for performance reporting requirements, physician quality reporting systems and, soon on the horizon from the federal government, the new Merit Based Incentive System. It’s enough to make your head spin. So, just exactly what is going on?...To concretize the issue, Dr. Armstrong poses an example of a patient "Jack" who needs a hernia repair. As a surgeon, Dr. Armstrong will work conscientiously to do his best by Jack. But Armstrong notes:
An estimated $3.5 trillion moves through our health care economy yearly. It should be no surprise that those who are purchasing health care would be concerned about the quality and value of their purchase. What is problematic is this…how do you measure it? Also, how can anyone be certain that they are measuring the “correct” things?
[T]he doctor should be working for the patient. But what happens when a third party, a private insurance company or the government is the purchaser of health care on behalf of the patient consumer? We are experiencing that today in America and the confusion is becoming mind numbing for both patients and doctors...As Dr. Armstrong notes, piling on more regulations onto a flawed system based on third-party payments won't fix the underlying problem. I recommend folks read the whole piece for themselves, as I'm only scratching the surface of his discussion.
Our “system” needs to focus clearly on producing high quality physicians and surgeons who understand why Jack and his family need quality care and that ultimately we are responsible to them, the patients.
It is no surprise that those who are paying for the services expect quality and value. Maybe it would be wise for all of us to re-evaluate how we are paying instead of expanding ever more complex, confusing and expensive “quality assurance” processes.
Interestingly, the New York Times recently published a piece by Dr. Robert Wachter with a similar theme: "How Measurement Fails Doctors and Teachers". Wachter notes:
Avedis Donabedian, a professor at the University of Michigan’s School of Public Health, was a towering figure in the field of quality measurement. He developed what is known as Donabedian’s triad, which states that quality can be measured by looking at outcomes (how the subjects fared), processes (what was done) and structures (how the work was organized). In 2000, shortly before he died, he was asked about his view of quality. What this hard-nosed scientist answered is shocking at first, then somehow seems obvious.“The secret of quality is love,” he said.Our businesslike efforts to measure and improve quality are now blocking the altruism, indeed the love, that motivates people to enter the helping professions. While we’re figuring out how to get better, we need to tread more lightly in assessing the work of the professionals who practice in our most human and sacred fields.
By the way, there is lots more good commentary on health policy at the Docs4PatientCare Foundation website by Armstrong (pictured below) and others.